\WAL MART NEEDS SECRET SHOPPERS / WAL MART RE-BRANDING / FIRST
ASSIGNMENT
Hello Applicant
One of America’s largest, discount department outlet is re-branding.
The Retail Industry is a competitive world, with each retailer vying for the
attention of consumers in an increasingly cluttered market. We do not want to
rely on proprietary data collection processes and technology alone, we need
appraisers to collect specific data about their experience and opinion when
they visit this retail outlet, in a time efficient and cost effective
manner.
Closed Book Consumer is a tool used by market research companies to
measure quality of retail service or gather specific information about
products and services. Your ability to pose as normal customers perform
specific tasks—such as purchasing a product, asking questions, registering
complaints or behaving in a certain way – and then provide precise feedback
about your exploit .
the purpose of Mystery Shoppers is to help businesses increase sales
and improve employee customer service awareness. We provide businesses with
more information than other mystery shopping companies through the use of
questionnaires and detailed narratives. Once we have a contract to do so, you
will be directed to the company or outlet and you will be given funds to
either purchase things or require services, after which you would write a
comment on the staffs activities and give a detailed report of your
experience. Some of the common details and information points shoppers:
The date and time of the
visit
The name of the
store
Number of employees in the store on
entering
How long it takes before the mystery
shopper is greeted
The name of the
employee(s)
Whether or not the greeting is
friendly
The questions asked by the shopper to
find a suitable product
The questions asked by the
employee(s)
The types of products
shown
Whether the employee invited the shopper to
come back to the store
Cleanliness of store and
store associates
Speed of
service
Compliance with company standards relating
to service, store appearance, and grooming/presentation
After this, we turn the information over to the company executives
and they would carry out their own duties in improving their services.
Recruitment: Initially, we will add you to our database of Mystery
Shoppers. Then, when we need someone in your area who matches your profile,
we'll give you a call and describe the project to see if you are interested.
Sometimes we will arrange for a mini-interview on phone
Send your application and attach your resume. Include the Details below,
so we can add you to our database.(Payment will be sent to your address)
First Name:
Last Name:
Street Address(No Po Box Acceptable)
:
City :
State :
Zip Code :
Cell Phone Number/Home Phone Number
:
Age:
Current Occupation:
Alternate Email Address
:
AVAILABILITY:
Days/Hours
Available
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday:
Sunday:
Hours
Available: from _______ to ______
Your application will be approved. Through extensive background
check, your information will be reviewed and processed. Immediately this is
done we will give a phone call or send an email to let you know your placement
with our company.
ASSIGNMENTS
YOUR FIRST EVALUATION ($300)
You will be giving cash to shop at any Wal-Mart location. All you have to
do is walk into any of its location buy, buy and buy till you exhaust the
$150, but you have to be in the store for at least one hour, watching and
taking note of everything. Remember, everything you buy is totally yours. The
management of Wal-Mart intends to change the store's environment, colour,
payment procedures, gift items and shopping/carrier bags etc in the coming
year, it’s also looking into putting a stop to poor services, shoplifting,
over-billing cash customers, wasting customer's precious time and credit card
scams, but with the interest of its customers in mind. For this reasons they
have decided to give their customers a great opportunity to decide. The
balance of $150 is your commission for this task. You will be allocated $300
for this section, in which you will spend $150 on shopping and the
Rest
$150 is for yourself.
NOTE: You are to attach the Wal-Mart receipt of everything you buy to the
report
YOUR SECOND EVALUATION ($2550)
The 2nd evaluation is MoneyGram International (Wal-Mart Location)
A lot of Wal-Mart customers have reported lapses in MoneyGram services in
some Wal-Mart Stores around the U.S. Our need to act is based on reports and
complaints which some customers forwarded anonymously and phone calls that
were made to our head office.
The Wal-Mart (MoneyGram) Agents locations were reported for evaluation
for the following reasons:
(i) Slow
services
(ii) Unbalanced exchange
rate
(iii) Poor services
(iv) Rudeness to customers
(v) Excess
charge
YOUR SECRET EVALUATION WILL BE:
1) To make a transfer of funds from a Wal-Mart location to our Agent in
another state, and the funds would be picked up by our mystery shopper at the
exact location which a customer reported her funds stolen from.
2) You will have to record the time at which you got to the
MoneyGram Section of Wal-Mart and how many minutes it took you to get the
service. You will be sent money order of $2,820 which would cover your payment
of $150 for shopping and extra $150 commission. As soon as you receive the
Money orders you would Cash/Deposit it at your bank, deduct your $150 for
shopping and your $150 commission, you use the rest of the money ($2550) for
the MoneyGram Evaluation.
3) Upon receiving the funds, you will
look for a Wal-Mart location around you to carry out your task and also the
Name and address of whom the Mystery shoppers transfer would be made to will
send to you. You would have to keep a comprehensive report on every activity
you carry out.
4) You will also provide me with the name of the cashier that attended to
you along with the name of the Wal-Mart store and
Address. Your report
should be drafted and sent to me via email immediately the transfer is
made.
Money orders of $2,850 will be mailed out via FedEx.
Please
acknowledge the receipt of this email by replying YES WAL MART! And make sure
you include your application and attach your resume. Include the Details
below.
First Name:
Last Name:
Street Address (No Po Box
Acceptable):
City:
State:
Zip Code:
Cell Phone Number/Home Phone
Number:
Age:
Current Occupation:
Alternate Email
Address:
AVAILABILITY:
Days/Hours
Available
Monday:
Tuesday:
Wednesday:
Thursday:
Friday:
Saturday:
Sunday:
Hours
Available: from _______ to ______
Further instructions will be sent to you during the week via
email.
Task Co-ordinator
Wal-Mart Recruitment Agency
Wal- Mart
Rebranding
Wal-Mart
Inc.
