Thank you for your interest in Equity Trust. If you have a general question regarding our bank products or services or are interested in obtaining additional information on a specific product, we'd like to hear from you.
Also please note that for security reasons we do not accept account maintenance requests, such as address changes or account title changes, via e-mail. Account maintenance requests may be made by telephone or in writing to our Customer Service Center.

BANKING LOCATIONS

OFFICE CONTACTS

Tel: +31 63 045 3002-3
Tel/Fax: +31 20 524 8437-8
Fax: +31 61 453 2725
Tel:+31 645 166 196
Fax: +31 645 166 198

E-mail: admin@ettsf.com
info@ettsf.com

CUSTOMER SERVICE
You can reach ETTSF 24 Hrs Online Customer service through
Tel: +31 63 045 3002
support@ettsf.com

YOUR GUIDE TO SERVICE SATISFACTION

If you have received less than perfect service, then read this brochure. It'll help us to help you. At BFS we're committed to building lasting relationships. We will always strive to provide you with the service, products and convenience you deserve. However, mistakes can happen and when they do, we need your help to point them out in order to address them. So, in order to provide you with consistent, excellent service, we need you to tell us about your concerns and complaints, so that we can put what's wrong, right.

POINTS TO COVER

No matter how you decide to lodge your complaint, you should always make sure the following points are addressed:

• What the bank did wrong and what the effect was.
• Why you think it was wrong.
• What loss you suffered as a result of the wrongdoing.
• How you expect the bank to put things right.
• Find out by what date the complaint will be resolved.
• Obtain the reference number for your complain.

You can also contact us by filling the form below: